Coronavirus信息
May bank holiday engineering works
A bigger, better and brighter station
We’ve transformed Birmingham New Street station into a major transport and shopping hub, stimulating economic growth and regeneration in Britain’s second city. The first half of the new station was completed in April 2013 and the full redevelopment opened in September 2015.
Station opening hours
- Monday – Friday:04:15 - 02:00
- 周六：04:15 - 00:15
- Sunday:08:00 – 02:00
Tickets and travel information
国家铁路查询
03457 48 49 50
Textphone:0345 60 50 600
威尔士语线：0345 60 40 500
Station enquiries
通用驻地查询：03457 11 41 41
Find your way around using the伯明翰新街地图（PDF 1MB）.
British Transport Police
TheBritish Transport Policestation is located by reception inside the entrance off Hill Street.
有关帮助电话0800 40 50 40(24 hours), text61016.or speak to a member of station staff. In an emergency call999.
British Transport Police in our stations
Face coverings
您必须在英格兰，苏格兰和威尔士的公共交通工具中佩戴面部覆盖。
如果您拒绝佩戴脸部覆盖，您可以被罚款高达6,400英镑。Find out more about specific exemptions.
车
汽车可以放下并在山街的入口处拿起。通过Spallbrook Queensway或Hurst Street。
Sat nav / route finder postcode:B2 4QA
公共汽车
There are nearby bus stops on Smallbrook Queensway and Hill Street.
大多数公共汽车都有轮椅。
For information go to the local travel information office by the Stephenson Street entrance or visit Network West Midlands0121 254 7272
Taxi
出租车在山街入口外面下降。
The taxi rank is accessible from the exit by Hema or from the Bullring entrance side of the station.
All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.
有关更多信息访问traintaxi.
Train
If you’re changing trains at New Street, please allow a minimum of 12 minutes.
距离Stephenson Street（新街）出口距离Moor街和雪山站约有五分钟步行路程。
For timetables, tickets and journey planning go to国家铁路查询or call03457 48 49 50.
For interchange, please use the Red Lounge.
Bicycle
If you want to take your bicycle on the train, please check with the train operator first.
- Transport for Wales–0333 3211 202
- CrossCountry–03447369123
- Great Western Railway–0345 7000 125
- London Northwestern Railway–0844 811 0133
- Avanti West Coast–03445565650
行人
在小布鲁克昆士道和导航街道行人的旧入口在2013年关闭。
入口/退出是：
- 斯蒂芬森街的角落/导航街(for Victoria Square)
- off山街到邮箱
- Bullring link bridge (shopping centre opening times only).
- Spanish Steps to Hurst Street and Arcadian
- Moor Street和Smallbrook Queensway的东广场
来自Hill Street的入口的人行道有步骤，尽管有水平的级别进入点。其他人是一步一步的。
Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.
Tickets and information
The ticket office is located in the middle of the concourse. There is an accessible window with a low counter. Opening times are:
- Monday to Saturday 05:15-23:00
- Sunday, 07:30 – 23:00
There are more ticket machines opposite Boots.
售票处和机器由Avanti West Coast.
For tickets, train times and real-time train information, visit国家铁路查询,03457 48 49 50.
Tickets are also available from the train companies serving Birmingham New Street.
Toilets and baby changing
- 平台1A-5A（蓝色区域）
- In front of the escalators for platform 10a-11a (Green Zone)
- 在平台11B-12B（红色区域）之间的自动扶梯之间
- Accessible:toilets have accessible cubicles.
Changing Places
设施在东部欺诈course before the ticket barriers and provides extra equipment and space for passengers with special needs and their carers to use toilets safely and comfortably. Find out more aboutChanging Places
候诊室
蓝色区域（平台1a-5a），绿区（平台6a-12a）和红色区域（平台1b-12b）。
Cash and bureau de change
There are cash dispensers under the escalators near the ticket office. They’re before the ticket barriers.
Additional cash dispensers can be found by the Eastern Plaza and Hill Street entrance
Telephones
与山街入口内的接待相反。
Lost property
At the station
Items handed in at the station are kept in the left luggage office.在线报告丢失的物品.
Lost property counter opening hours:
- 周一至周六：07:00 - 23:00
- Sunday: 08:00 – 22:00
Onboard a train
Items left on trains are kept by the train company.
离开行李
You can leave luggage atExcess Baggage Co在山上入口处，办公室开放：
- 周一至周六：07:00 - 23:00
- Sunday: 08:00 – 22:00
您可以在我们的一站店预订沉重，尴尬或高价值行李的预订left luggage facilities.
有关更多信息访问left luggage facilitiesor call020 7930 5444.
Trolleys
Trolleys aren’t available due to fire restrictions at stations with underground platforms.
Photo booths
照片展位是对面的WHSMITHS和MARCHS和SPENCER，以及东部走道。
Wi-Fi
您可以随时支付无线上网可从：
Water fountain
There are three fountains, one found in each lounge:
- 红色区域 - 靠近平台10b自动扶梯（由糕点店）
- Blue Zone – near the First Class lounge
- Green Zone – near to Platform 10a lift (by Uppercrust kiosk)
短暂停留
对于定价和通用停车场信息，请访问Apcoa停车网页。
Accessible parking
停车场没有指定的空间，但入口山街的入口有四个蓝色徽章空间。
About the car park
Postcode:B2 4nd.
停车场由APCOA,0345 222 4224.
用于投诉和退款，电子邮件：NWRparkingrefunds@apcoa.com
这个停车场已被授予Park Markfor safer parking.
长期逗留
拍坡上方的停车场于2012年关闭。以下是车站的五分钟内的其他停车场：
- Town Hall multi-storey, Brunel Street / Navigation Street
- NCP奥尔巴尼，圣耶稣经历
自行车停车
There are under cover racks for 120 bikes in the drop and go area off Hill Street to the west of the station.
还提供另一个40个覆盖的空间，位于斯蒂芬逊街和Odeon旁边的人行道之间。
有关在火车上拍摄自行车的信息，请参阅向和从section.
站可访问性
Step-free access
来自Hill Street的入口的人行道有步骤，尽管从下降点有水平访问。
所有平台都有升降机和自动扶梯，除了平台1，只有电梯和楼梯。
所有入口都有自动门。
Induction loops
Loops connected to the public address system have been built into the concourse and the platforms.
Sight impaired
There are large print signs at all entrances.
伯明翰新街站音频指南1 - 一般信息
Birmingham New Street station guide 2 – detailed description
The floor is textured at exits, and walls, floors and windows/glass doors are easy to tell apart, following advice from the RNIB.
Ticket office
There is an accessible window with a low counter open all station hours.
如何申请协助
Coronavirus信息:Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. At our stations we have face coverings and hand sanitiser available to help us help you.
您可以通过打电话给您的火车公司来获得各地站在车站和开车的帮助：
- Transport for Wales–0845 300 3005，教科文字0845 605 0600. Monday to Sunday: 08:00 – 20:00
- 越野–0844 811 0125，教科文字0844 811 0126. Monday to Sunday: 08:00 – 20:00
- Great Western Railway–0800 197 1329，教科文字0800 294 9209.. Monday to Friday: 07:00 – 22:00; Saturday and Sunday: 08:00 to 19:00
- London Northwestern Railway–0800 0248 997.，教科文字18001 0800 024 8997. Monday to Sunday: 08:00 – 22:00
- Avanti West Coast–0845 744 3366，教科文字0845 744 3367. Monday to Sunday: 08:00 – 22:00
If您希望预订帮助，但不确定您旅行的火车操作员，您可以打电话0800 022 3720. On calling, you will be referred to the appropriate train operator.
您可以在接待处（由山街入口）或通过呼叫安排帮助0121 576 2706.
If you haven’t booked you may have to wait, but our policy is to help everyone. Help is available throughout station opening hours.
无障碍厕所
在票务屏障前，有一个可通道的厕所和东方大厅的变化的地方设施。
女性：between the escalators to platforms 5a-6a and 11b-12b, and are free to use. Radar key will be required or ask an attendant to provide access.
Men:自动扶梯间到平台11B-12B，可以自由使用。雷达钥匙将需要或要求服务员提供访问权限。
轮椅
援助人员可以使用轮椅使用以供应使用。
Waiting areas
票障的两个休息室有轮椅的专用区域。
所有平台都有轮椅使用者的等候区，毗邻出发/抵达屏幕旁边，配有伴侣的座位。
Getting to and from the station
公共汽车
There are nearby bus stops on Smallbrook Queensway (use the walkway off Stephenson Street) and Hill Street. Most buses are wheelchair accessible.
有关在城市呼叫网络西部米德兰德的更多关于无障碍巴士旅行0121 254 7272
车
The accessible pick-up/drop-off point is just off Hill Street. Sat nav postcodeB2 4QA.
短暂停车场：Off Hill Street; there are no designated Blue Badge spaces. There are four spaces outside the Hill Street entrance; no charge.
拍板上方的停车场于2012年关闭。以下是车站五分钟内的其他停车场：
- Town Hall multi-storey, Brunel Street / Navigation Street
- NCP奥尔巴尼，圣耶稣经历
Taxi
出租车等级在导航街（从站逐步）。
掉落点就在山街的入口处。这里有水平访问到车站。
所有出租车都可以容纳手动轮椅。大多数可以拿电动轮椅。
优步将在Uber应用程序作为维多利亚广场上引用
有关更多信息访问traintaxi.
The entrances/exits are:
- 斯蒂芬森街的角落/导航街(for Victoria Square)
- 山街街
- Bullring link bridge (shopping centre opening times only)
从山街入口的人行道有步骤，尽管有水平进入下降点。其他人是一步一步的。
Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.
View the PDF below to search for food, drink and shopping outlet opening hours and services at Birmingham New Street station.