A bigger, better and brighter station
Important information – Coronavirus
我们正在努力努力让您通过我们的站点旅行时让您免受冠状病毒。
Visit ourhelping you travel safely during coronavirus pageor ourcoronavirus travel advice page想要查询更多的信息。
戴脸覆盖物
您必须在英格兰，苏格兰和威尔士的公共交通工具中佩戴面部覆盖。Find out more about specific exemptions.
Passenger assistance
Our passenger assistance is operating with additional safety measures in place, including the requirement to wear a face covering.
Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.
Please see theaccessibility section下面有更多信息。
Facilities
- 设施包括票务办公室，信息点，丢失的财产和车站本身可能会减少开放时间。
- How we're helping you travel safely during coronavirus.
Retailers
我们正在努力安全地重新打开我们所有地区的零售单位。我们希望尽快提供所有最爱，但我们只会重新打开单位，我们能够确保我们能够遵守政府的社会疏散指导。我们的优先事项仍然是我们乘客和零售商团队的安全。
看见。说出来。排序。
在将铁路周围的任何安全问题报告给工作人员或英国运输警察（BTP）时，请保持距离。遵循政府咨询staying safe.You can also call or text BTP to report an issue. Call: 0800 40 50 40 / Text: 61016. In an emergency dial 999
We’ve transformed Birmingham New Street station into a major transport and shopping hub, stimulating economic growth and regeneration in Britain’s second city. The first half of the new station was completed in April 2013 and the full redevelopment opened in September 2015.
Station opening hours
- Monday – Friday:04:15 - 02:00
- 周六：04:15 - 00:15
- Sunday:08:00 – 02:00
Tickets and travel information
国家铁路查询
03457 48 49 50
教科文字：0345 60 50 600
威尔士语线：0345 60 40 500
Station enquiries
通用驻地查询：03457 11 41 41
Find your way around using theBirmingham New Street Map (PDF).
British Transport Police
TheBritish Transport Policestation is located by reception inside the entrance off Hill Street.
有关帮助电话0800 40 50 40(24 hours), text61016.or speak to a member of station staff. In an emergency call999。
车
汽车可以放下并在山街的入口处拿起。通过Spallbrook Queensway或Hurst Street。
Sat nav / route finder postcode:B2 4QA.
公共汽车
附近有公交车站Smallbrook金钟道and Hill Street.
大多数公共汽车都有轮椅。
For information go to the local travel information office by the Stephenson Street entrance or visit Network West Midlands0121 254 7272
出租车
出租车在山街入口外面下降。
The taxi rank is accessible from the exit by Hema or from the Bullring entrance side of the station.
所有出租车都可以使用手动轮椅，大多数可通过电动轮椅访问。
有关更多信息访问traintaxi。
Train
如果您在新街上更换火车，请至少允许12分钟。
距离Stephenson Street（新街）出口距离Moor街和雪山站约有五分钟步行路程。
For timetables, tickets and journey planning go to国家铁路查询或者打电话03457 48 49 50。
对于交换，请使用红色休息室。
Bicycle
If you want to take your bicycle on the train, please check with the train operator first.
- Transport for Wales–0333 3211 202
- CrossCountry–03447369123
- Great Western Railway–0345 7000 125
- 伦敦西北铁路–0844 811 0133
- Avanti West Coast–03445565650
行人
在小布鲁克昆士道和导航街道行人的旧入口在2013年关闭。
入口/退出是：
- corner of Stephenson Street / Navigation Street (for Victoria Square)
- off山街到邮箱
- Bullring link bridge (购物中心开放时间只要）。
- Spanish Steps to Hurst Street and Arcadian
- Moor Street和Smallbrook Queensway的东广场
来自Hill Street的入口的人行道有步骤，尽管有水平的级别进入点。其他人是一步一步的。
Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.
Tickets and information
售票处位于大厅中间。有一个带有低计数器的无障碍窗口。开放时间是：
- Monday to Saturday 05:15-23:00
- Sunday, 07:30 – 23:00
There are more ticket machines opposite Boots.
售票处和机器由Avanti West Coast。
For tickets, train times and real-time train information, visit国家铁路查询,03457 48 49 50。
Tickets are also available from the train companies serving Birmingham New Street.
Toilets and baby changing
- 平台1A-5A（蓝色休息室）
- 在平台10A-11A（黄色休息室）的自动扶梯前面
- 平台11B-12B（红色休息室）之间的自动扶梯之间
- Accessible:toilets have accessible cubicles.
Changing Places
设施在东部欺诈course before the ticket barriers and provides extra equipment and space for passengers with special needs and their carers to use toilets safely and comfortably. Find out more aboutChanging Places
候诊室
Blue Lounge (platforms 1a-5a), Yellow Lounge (platforms 6a-12a) and Red Lounge (platforms 1b-12b).
Cash and bureau de change
There are cash dispensers under the escalators near the ticket office. They’re before the ticket barriers.
东部广场和山街入口可以找到额外的现金分配器
Telephones
与山街入口内的接待相反。
Lost property
在车站
Items handed in at the station are kept in the left luggage office.在线报告丢失的物品。
Lost property counter opening hours:
- 周一至周六：07:00 - 23:00
- Sunday: 08:00 – 22:00
Onboard a train
Items left on trains are kept by the train company.
离开行李
You can leave luggage atExcess Baggage Co在山上入口处，办公室开放：
- 周一至周六：07:00 - 23:00
- Sunday: 08:00 – 22:00
您可以在我们的一站店预订沉重，尴尬或高价值行李的预订left luggage facilities。
有关更多信息访问left luggage facilities或者打电话020 7930 5444。
手推车
手推车aren’t available due to fire restrictions at stations with underground platforms.
Photo booths
照片展位是对面的WHSMITHS和MARCHS和SPENCER，以及东部走道。
Wi-Fi
您可以随时支付无线上网可从：
Water fountain
There are three fountains, one found in each lounge:
- 红色休息室 - 靠近平台10b自动扶梯（由糕点店）
- Blue lounge – near the First Class lounge
- Yellow lounge – near to Platform 10a lift (by Uppercrust kiosk)
短暂停留
对于定价和通用停车场信息，请访问Apcoa停车网页。
无障碍停车场
停车场没有指定的空间，但入口山街的入口有四个蓝色徽章空间。
About the car park
Postcode:B2 4nd.
停车场由APCOA,0345 222 4224。
用于投诉和退款，电子邮件：NWRparkingrefunds@apcoa.com
这个停车场已被授予Park Markfor safer parking.
长期逗留
拍坡上方的停车场于2012年关闭。以下是车站的五分钟内的其他停车场：
- Town Hall multi-storey, Brunel Street / Navigation Street
- NCP奥尔巴尼，圣耶稣经历
自行车停车
There are under cover racks for 120 bikes in the drop and go area off Hill Street to the west of the station.
还提供另一个40个覆盖的空间，位于斯蒂芬逊街和Odeon旁边的人行道之间。
有关在火车上拍摄自行车的信息，请参阅向和从section.
站可访问性
Step-free access
来自Hill Street的入口的人行道有步骤，尽管从下降点有水平访问。
所有平台都有升降机和自动扶梯，除了平台1，只有电梯和楼梯。
所有入口都有自动门。
Induction loops
Loops connected to the public address system have been built into the concourse and the platforms.
Sight impaired
There are large print signs at all entrances.
伯明翰新街站音频指南1 - 一般信息
Birmingham New Street station guide 2 – detailed description
The floor is textured at exits, and walls, floors and windows/glass doors are easy to tell apart, following advice from the RNIB.
Ticket office
There is an accessible window with a low counter open all station hours.
如何申请协助
Coronavirus information:Book passenger assistance as you normally would. Please wear your own face covering and our staff will do likewise, this reduces the risk to you and our staff. If you don’t wear a face covering this will limit our ability to help you. If you do not have your own face covering we will provide a face covering for you. At our stations we have face coverings (including visors) and hand sanitiser available to help us help you.
You can get help with getting around the station and on and off the train by calling your train company, ideally 24 hours in advance:
- Transport for Wales–0845 300 3005，教科文字0845 605 0600。Monday to Sunday: 08:00 – 20:00
- 越野–0844 811 0125，教科文字0844 811 0126。Monday to Sunday: 08:00 – 20:00
- Great Western Railway–0800 197 1329，教科文字0800 294 9209.。Monday to Friday: 07:00 – 22:00; Saturday and Sunday: 08:00 to 19:00
- 伦敦西北铁路–0800 092 4260.，教科文字0844 811 0134。Monday to Sunday: 08:00 – 22:00
- Avanti West Coast–0845 744 3366.，教科文字0845 744 3367.。Monday to Sunday: 08:00 – 22:00
If您希望预订帮助，但不确定您旅行的火车操作员，您可以打电话0800 022 3720。On calling, you will be referred to the appropriate train operator.
您可以在接待处（由山街入口）或通过呼叫安排帮助0121 576 2706。
If you haven’t booked you may have to wait, but our policy is to help everyone. Help is available throughout station opening hours.
无障碍厕所
在票务屏障前，有一个可通道的厕所和东方大厅的变化的地方设施。
女性：平台之间的自动扶梯forms 5a-6a and 11b-12b, and are free to use. Radar key will be required or ask an attendant to provide access.
Men:平台之间的自动扶梯forms 11b-12b and are free to use. Radar key will be required or ask an attendant to provide access.
轮椅
援助人员可以使用轮椅使用以供应使用。
等候区
票障的两个休息室有轮椅的专用区域。
所有平台都有轮椅使用者的等候区，毗邻出发/抵达屏幕旁边，配有伴侣的座位。
Getting to and from the station
公共汽车
附近有公交车站Smallbrook金钟道(use the walkway off Stephenson Street) and Hill Street. Most buses are wheelchair accessible.
有关在城市呼叫网络西部米德兰德的更多关于无障碍巴士旅行0121 254 7272
车
The accessible pick-up/drop-off point is just off Hill Street. Sat nav postcodeB2 4QA.。
短暂停车场：Off Hill Street; there are no designated Blue Badge spaces. There are four spaces outside the Hill Street entrance; no charge.
拍板上方的停车场于2012年关闭。以下是车站五分钟内的其他停车场：
- Town Hall multi-storey, Brunel Street / Navigation Street
- NCP奥尔巴尼，圣耶稣经历
出租车
出租车等级在导航街（从站逐步）。
掉落点就在山街的入口处。这里有水平访问到车站。
所有出租车都可以容纳手动轮椅。大多数可以拿电动轮椅。
优步将在Uber应用程序作为维多利亚广场上引用
有关更多信息访问traintaxi。
The entrances/exits are:
- corner of Stephenson Street / Navigation Street (for Victoria Square)
- 山街街
- Bullring link bridge (购物中心开放时间只要）
从山街入口的人行道有步骤，尽管有水平进入下降点。其他人是一步一步的。
Use the Stephenson Street (New Street) exit for Moor Street and Snow Hill stations. Both are around five minutes’ walk.
点击下面的链接，搜索伯明翰新街站的食品，饮料和购物店。
A bigger, better and brighter station for Birmingham
We’ve transformed Birmingham New Street station into a major transport and shopping hub, stimulating economic growth and regeneration in Britain’s second city. The first half of the new station was completed in April 2013 and the full redevelopment opened in September 2015.
The new station is enclosed by a giant glass-roofed atrium, allowing natural light to brighten the entire area including all 12 refurbished platforms.
它宽敞的新大厅是比以前更大的三倍半。这使得使用该站更容易更容易，更令人愉快的体验，每天通过它的14万乘客。
更好地访问每个人
We’ve improved accessibility throughout the station with lifts and escalators to every platform:
- 15个新升降机
- 36 new escalators
- 更清晰的平台，乘客提供更多空间。
更好的连接
有更好的行人链接到遍历车站，新入口和新的公共广场改善了城市的连接。
延伸的米德兰地铁电车系统经过城市的核心，终止于新街站。
刺激再生
- 重新开发的拍拍桌 - 现在重新开始作为伯明翰大中部 - 以及车站南部的约翰刘易斯商店将共同创造最多1000名新工作。
- 改进的运输连接将刺激该地区的再生。
- The stunning new station adds to Birmingham’s reputation for good design and will help transform New Street into a world-class destination.