我们希望确保残疾人和较老的乘客可以自信地自信地旅行
在Covid-19期间让您安全安全
We are taking extra steps to help you travel safely, you can find out morehere。参观提前计划National Rail Enquiries。
Wear a face covering
请穿的脸在电台和覆盖travelling on public transport.
并记住一些乘客有看不见的残疾或健康状况，这意味着它们无法穿。
您可以了解面部覆盖物的最新信息和覆盖豁免国家铁路咨询'网站。
向日葵方案
我们认识到，并非每一个残疾都是可见的，我们希望所有的客户都能以尊严的方式旅行。这就是为什么我们与之合作隐藏残疾向日葵方案。
通过戴向日葵挂绳，您可以谨慎地向我们的员工表明您可能需要额外的支持，更多的时间或者您无法佩戴脸部覆盖。
向日葵挂绳和免税卡our managed stations- 如果您通过我们的电台旅行，您可以向一名员工询问一个人。
Alternatively, you can download and print the card below and carry it with you. There is no requirement to carry an exemption card or wear a lanyard, but this may help you feel more confident when travelling.
We will also recognise similar cards that may have been issued by other transport operators. You do not have to print out the card, you can also display it on your phone.
Download card
Passenger Assist
乘客助攻是残疾人和旧乘客的服务，当您联系火车公司时，您可以随时随地开始旅程：
- arrange assistance
- 帮助您开车
- reserve wheelchair spaces and seats
- provide you with detailed rail information
- 协助您与您的任何动物或宠物。
如何预订乘客助攻
To book Passenger Assist for your next journey you can contact the train company you are starting your journey with, or check out the国家铁路查询辅助旅行页面。
This page has information such as how to book assistance, as well as information on accessible stations. You can also call National Rail Enquiries passenger assistance on 0800 0223720.