Terms of service.
Emergency 24 hour helpline: 03457 11 41 41
Call our emergency helpline if there’s a safety issue or concern to you or to others such as:
- 轨道上或附近的人，动物或物体
- 级别过度损坏或损坏
- 车辆撞了一座桥梁
- 破碎的栅栏或开放式门，允许访问轨道
- 对我们的铁路基础设施造成可能导致操作问题的任何损害
报告犯罪：British Transport PoliceCall: 0800 40 50 40 or Text: 61016 or dial 999
Key rules:
- Don’t post anything defamatory, discriminatory, racist, abusive, obscene, inflammatory, or unlawful
- Don’t use copyrighted material without the owner’s permission
- 不要使用我们的社交媒体账户进行自我推广或商业收益
- At our discretion we may remove or report posts or comments that we consider break these rules and as a very last resort, we may block or ban people that in our view continually break these rules.
What to expect:
- 我们的Twitter和Facebook配置文件监控了24/7，但我们的YouTube，Instagram和LinkedIn配置文件不是。
- We try to reply to all contact we receive promptly, but at times of high volume this may not be possible.
- 除了极端中断或紧急情况之外，我们通常不会共享服务更新。@nationalRailenq和你的train operator将能够在Twitter上提供乘客服务信息。
- If your enquiry needs further investigation or is of a sensitive nature, we may direct you to other, more suitable contact channels:
- Please remember, our Network Rail social media accounts are managed by real people – abuse will not be tolerated under any circumstances.
- 我们的社会媒体渠道非正式。如果你我ike a formal response from us, please contact our Customer Services team via the帮助和联系页。
社交媒体上的图像：
Safety first– All media submitted to us via social media must be captured from areas which are safely and legally accessible by members of the public.
收到图像后，我们合理地判断违反安全最佳实践或法律，我们不会利用该媒体，并且在某些情况下可能被迫将这种媒体提请了BTP的注意。
Never trespass and always comply with relevant safety notices. Flash photography is not allowed – it can distract train drivers and train despatch staff. For more information please visit the following pages:
照片必须是您自己的渠道。未经所有者的许可，不要使用受版权保护的材料。通过向我们提交媒体，您声明图像版权不是违反，如果索赔被提出相反，它将作为提交者传递给您负责。
社交媒体users acknowledge that by submitting media of any sort, they are doing so to a publicly visible social media site and other users of that site will be able to view and share that media.
Instagram – If you tag @networkrail or hashtag #networkrail in your photos of the railway on Instagram, we may use these as a ‘regram’ on our page with credit to you using your Instagram handle.
YouTube
Be advised that the rules above relating to media submissions apply equally to video on any platform.
Our corporate YouTube channel is managed during office hours only. Due to the technical nature of the types of questions we receive on YouTube, some answers may take longer to obtain from within the business. We will endeavour to answer all questions.