介绍了客户信息承诺
客户告诉我们,有些事情我们可以做得更好当事情出错。这就是为什么我们一直与我们的火车运营商和铁路交付集团通过铁路行业的智能信息,智能旅行计划实现客户方面的经验,通过提供更好的客户信息。
这部分工作包括开发一组向客户承诺,大纲好是什么样子,之前、期间和之后,顾客可以预期他们的旅程乘火车和在我们的电台。
客户信息的承诺说什么?
客户信息的承诺:
- 表明我们关心把乘客放在第一位,把客户的需求放在第亚博网购彩大厅一位
- 致力于一组指导原则,将带来真正的一致性时,我们提供给客户的信息选择坐火车旅行和通过我们的电台
- 通过网络允许足够的灵活性,确保我们满足客户的需求,满足当地的需要可能会有所不同,同时保持一致性
- 带来良好的实践在铁路等行业在破坏和支持客户让他们,他们需要尽快。
我们如何支持客户信息在网络铁路承诺吗?亚搏彩票软件官网
Our station colleagues will:<\/h4>\n\n- be visible so you know where to find them and be happy to help.<\/li>\n
- be able to give you information and where staff are not available, there will be a way of getting in touch with us.<\/li>\n
- have access to technology (such as a mobile device) to enable them to get helpful information and share it with you.<\/li>\n
- know what to do to help you when in our stations.<\/li>\n
- be the eyes and ears to help things run smoothly – they will listen to any feedback you give and make sure that it is recorded to help make things better in the future.<\/li>\n
- know what they need to do to resolve or report a problem.<\/li>\n<\/ul>\n"},{"is_icon":false,"icon":"","title":"What you can expect when you are in our stations","description":"
When you\u2019re at a station, we will:<\/h4>\n\n- give you as much notice as possible about the platform your train will depart from. When we can\u2019t confirm the platform or there is a change to the platform, we will tell you as soon as we know.<\/li>\n
- keep you up to date on the status of your train.<\/li>\n
- keep announcements to a minimum, so you can easily pick out important information.<\/li>\n
- let you know if you need to travel in a particular part of the train for your journey – such as if you are travelling to a station which has a platform shorter than the length of the train or if your train splits during the journey.<\/li>\n
- provide details about onward travel options – including connecting trains and any local alternative transport provision<\/li>\n<\/ul>\n"},{"is_icon":false,"icon":"","title":"When things go wrong","description":"
We work hard to make sure that things run smoothly at our stations but sometimes things can go wrong, We will endeavour to make sure you have all the information to hand.<\/p>\n
As soon as we are aware of a problem affecting your journey, we will:<\/h4>\n\n- update our information screens with any cancellations, delays, or changes to the stations the train will call at.<\/li>\n
- give you a reason for the alteration if the train is delayed by over ten minutes, if the train is cancelled or if there is a change the stations that the train will be calling at.<\/li>\n
- give our best estimate for how long the disruption will last.<\/li>\n
- enable our team at our stations to provide further announcements where more relevant local information is available.<\/li>\n
- keep you up to date with information, so you know what is being done to put things right.<\/li>\n
- work with rail industry partners to make sure that messages across all channels are consistent, so you don\u2019t have conflicting information.<\/li>\n
- support you to re-plan your journey, by viewing the Live Departure Boards or by speaking to our team, so you can understand how the disruption will affect your journey.<\/li>\n
- make sure you provided information on your right to claim compensation if your journey is disrupted.<\/li>\n<\/ul>\n
We\u2019ll clearly explain things to you, by…<\/h4>\n
When you\u2019re at a station, we will:<\/h4>\n\n- give you as much notice as possible about the platform your train will depart from. When we can\u2019t confirm the platform or there is a change to the platform, we will tell you as soon as we know.<\/li>\n
- keep you up to date on the status of your train.<\/li>\n
- keep announcements to a minimum, so you can easily pick out important information.<\/li>\n
- let you know if you need to travel in a particular part of the train for your journey – such as if you are travelling to a station which has a platform shorter than the length of the train or if your train splits during the journey.<\/li>\n
- provide details about onward travel options – including connecting trains and any local alternative transport provision<\/li>\n<\/ul>\n"},{"is_icon":false,"icon":"","title":"When things go wrong","description":"
We work hard to make sure that things run smoothly at our stations but sometimes things can go wrong, We will endeavour to make sure you have all the information to hand.<\/p>\n
As soon as we are aware of a problem affecting your journey, we will:<\/h4>\n\n- update our information screens with any cancellations, delays, or changes to the stations the train will call at.<\/li>\n
- give you a reason for the alteration if the train is delayed by over ten minutes, if the train is cancelled or if there is a change the stations that the train will be calling at.<\/li>\n
- give our best estimate for how long the disruption will last.<\/li>\n
- enable our team at our stations to provide further announcements where more relevant local information is available.<\/li>\n
- keep you up to date with information, so you know what is being done to put things right.<\/li>\n
- work with rail industry partners to make sure that messages across all channels are consistent, so you don\u2019t have conflicting information.<\/li>\n
- support you to re-plan your journey, by viewing the Live Departure Boards or by speaking to our team, so you can understand how the disruption will affect your journey.<\/li>\n
- make sure you provided information on your right to claim compensation if your journey is disrupted.<\/li>\n<\/ul>\n
We\u2019ll clearly explain things to you, by…<\/h4>\n
We work hard to make sure that things run smoothly at our stations but sometimes things can go wrong, We will endeavour to make sure you have all the information to hand.<\/p>\n
As soon as we are aware of a problem affecting your journey, we will:<\/h4>\n\n- update our information screens with any cancellations, delays, or changes to the stations the train will call at.<\/li>\n
- give you a reason for the alteration if the train is delayed by over ten minutes, if the train is cancelled or if there is a change the stations that the train will be calling at.<\/li>\n
- give our best estimate for how long the disruption will last.<\/li>\n
- enable our team at our stations to provide further announcements where more relevant local information is available.<\/li>\n
- keep you up to date with information, so you know what is being done to put things right.<\/li>\n
- work with rail industry partners to make sure that messages across all channels are consistent, so you don\u2019t have conflicting information.<\/li>\n
- support you to re-plan your journey, by viewing the Live Departure Boards or by speaking to our team, so you can understand how the disruption will affect your journey.<\/li>\n
- make sure you provided information on your right to claim compensation if your journey is disrupted.<\/li>\n<\/ul>\n
We\u2019ll clearly explain things to you, by…<\/h4>\n
We\u2019ll clearly explain things to you, by…<\/h4>\n
总是改善
我们一直在寻求改善。检查回到这里来找出如何将客户信息承诺转化为行动。